Terms of Service

Effective Date: October 17, 2025
Last Updated: October 17, 2025

1. Agreement to Terms

By accessing our website, submitting an order inquiry, or purchasing custom apparel from Smith Imprints, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or place an order.

Smith Imprints ("we," "us," or "our") operates as a custom apparel business based in Batesville, Mississippi. These terms govern your use of our website and services.

2. Services Provided

Smith Imprints specializes in custom heat press apparel, including:

  • Custom t-shirts (short-sleeve and long-sleeve)
  • Custom crewnecks 
  • Custom hoodies

We offer both design support services and production services for customer-provided designs.

3. Order Process and Acceptance

3.1 Order Submission

Orders are submitted through our online intake form. By submitting an order form, you are requesting a quote, not placing a confirmed order.

3.2 Estimates and Quotes

After receiving your intake form submission, we will provide:

  • A preliminary estimate within 24 hours (a price range, not a final quote)
  • A final quote after design approval (itemized breakdown including all costs)

3.3 Order Acceptance

An order is only accepted and confirmed when:

  • You have approved the final quote via email
  • You have paid the required deposit (design deposit and/or 50% order deposit)
  • We have sent you a written confirmation of order acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders involving copyright violations, inappropriate content, or payment issues.

4. Pricing and Payment Terms

4.1 Design Deposit

If you request design support, a $30 non-refundable design deposit is required before design work begins. This deposit will be deducted from your final order total.

4.2 Order Deposit

A 50% deposit of the total order cost is required before production begins.

4.3 Final Payment

The remaining 50% balance is due upon order completion, before delivery or shipment.

4.4 Payment Methods

We accept:

  • Credit and debit cards
  • ACH bank transfers
  • Payment plans through Partially (subject to approval)

4.5 Sales Tax

All orders are subject to applicable Mississippi sales tax.

4.6 Pricing Changes

Prices quoted are valid for 30 days from the quote date. After 30 days, we reserve the right to adjust pricing based on current material and production costs.

4.7 Late Payments

If payment is not received within the timeframes specified in your invoice:

  • A payment reminder will be sent after 5 business days
  • A final notice will be sent after 10 business days
  • The order will be cancelled after 14 business days without payment

5. Design Services and Intellectual Property

5.1 Design Support

If you select design support, you agree to:

  • Provide clear direction, inspiration images, and design notes
  • Respond to design revision requests within reasonable timeframes
  • Approve designs via email before production begins

5.2 Revisions

  • Orders with design support include 1 major revision and 1 minor revision
  • Orders without design support include 1 minor revision only
  • Additional revisions beyond those included may incur additional fees

5.3 Customer-Provided Designs

If you provide your own design, you represent and warrant that:

  • You own all rights to the design or have obtained proper authorization
  • The design does not infringe on any copyright, trademark, or intellectual property rights
  • You have permission to use any images, logos, or text included in the design

5.4 Copyright Violations

We reserve the right to refuse production of any design that:

  • Infringes on copyrighted material without proper authorization
  • Contains trademarked logos or brands without documented permission
  • Violates intellectual property laws

You agree to provide proof of authorization if requested for any potentially copyrighted material.

5.5 Design Ownership

Final approved designs remain the property of the customer. We retain the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing.

6. Production and Timelines

6.1 Estimated Completion Dates

Timeline estimates are provided in good faith based on current production schedules. Estimated dates are not guaranteed and may be subject to change due to:

  • Supply chain disruptions
  • Equipment failures
  • Design revision delays
  • Payment delays
  • Force majeure events

6.2 Production Timelines

Standard timelines are:

  • 24-48 hours for design and approval (with design support)
  • Less than 24 hours for mockup creation (customer-provided designs)
  • Production begins only after 50% deposit is received
  • Typical production: 20 pieces per day

6.3 Rush Orders

Rush orders (5 business days or less) are accepted at our discretion and require:

  • 100% payment upfront
  • 25% rush fee added to total order cost
  • Print-ready files or no design support needed

6.4 Customer-Caused Delays

Production timelines are paused during periods when we are waiting for customer input, design approval, or payment.

7. Quality Control and Product Standards

7.1 Quality Inspection

Every piece of apparel undergoes inspection before packaging. We inspect for:

  • Print quality and alignment
  • Defects in materials
  • Accurate sizing and quantities

7.2 Material Specifications

We use quality apparel blanks from reputable suppliers. Specific brands may vary based on availability, but we maintain quality standards across all options:

  • Standard: Gildan G500 or equivalent
  • Premium Soft: Bella+Canvas 3001C or equivalent
  • Premium Durable: Comfort Colors C1717 or equivalent

7.3 Variations

Due to the nature of heat press printing and apparel manufacturing:

  • Slight color variations may occur between screen displays and final product
  • Apparel sizing may vary slightly between brands and styles
  • Minor variations in print placement may occur

8. Delivery and Shipping

8.1 Local Delivery

Local delivery is available within 1 hour of Batesville, Mississippi during specified delivery windows:

  • Weekdays: Before 7:00 AM CST or after 5:00 PM CST
  • Weekends: Before 5:00 PM CST

Delivery arrangements must be coordinated in advance.

8.2 Shipping

Orders outside the local delivery area will be shipped via UPS. Shipping costs are added to the final invoice.

8.3 Delivery Timelines

Orders are delivered or shipped after:

  • Final payment (remaining 50%) is received
  • Quality inspection is complete

8.4 Risk of Loss

Risk of loss and title for items passes to you upon delivery or shipment.

9. Returns, Exchanges, and Refunds

9.1 Return Period

Customers have 7 days from delivery to request an exchange or return for:

  • Manufacturing defects
  • Sizing issues
  • Quality concerns

9.2 Return Requirements

To request a return or exchange:

  • Contact us via email within 7 days of delivery
  • Provide photographs of defective items (if applicable)
  • Items must be unworn and in original packaging

9.3 Refunds

Refunds may be issued in the following circumstances:

  • Smith Imprints cannot fulfill the order due to supply issues
  • Significant delays beyond communicated timelines (customer's choice to cancel)
  • Mutual agreement to cancel before production begins
  • Legitimate quality defects or errors on our part

9.4 Non-Refundable Items

The following are non-refundable:

  • Design deposits (once design work has begun)
  • Orders where design was approved and production is complete
  • Custom orders that meet the approved specifications

9.5 Refund Processing

Approved refunds will be processed through the original payment method within 5 business days.

10. Cancellations

10.1 Customer Cancellations

You may cancel your order:

  • Before design work begins: Full refund of any deposits paid
  • After design work begins but before production: Design deposit forfeited, order deposit refunded
  • After production begins: No refund available

10.2 Smith Imprints Cancellations

We reserve the right to cancel any order if:

  • Payment is not received within specified timeframes
  • Required information or approvals are not provided within 5 days
  • Copyright or intellectual property violations are discovered
  • Customer communications become hostile or abusive

11. Customer Responsibilities

You agree to:

  • Provide accurate contact and delivery information
  • Respond to communications within reasonable timeframes
  • Review and approve designs before production
  • Make payments according to agreed schedules
  • Inspect delivered orders within 7 days and report any issues promptly

12. Communication

12.1 Primary Communication Methods

We communicate via:

  • Email (primary for official communications)
  • Direct messages on Instagram, TikTok, and Facebook (for inquiries)
  • Phone (by arrangement)

12.2 Response Times

We aim to respond to all inquiries within 12 hours during business days.

12.3 Record Keeping

We maintain records of all customer communications for quality assurance and dispute resolution purposes.

13. Limitation of Liability

13.1 Service Limitations

Smith Imprints' liability is limited to the purchase price of your order. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Lost profits or business interruption
  • Delays caused by circumstances beyond our control
  • Events or activities where the apparel is used

13.2 Maximum Liability

Our total liability for any claim related to your order shall not exceed the amount you paid for that order.

13.3 Timeline Estimates

Timeline estimates are provided in good faith but are not guarantees. We are not liable for damages resulting from production delays.

14. Indemnification

You agree to indemnify and hold Smith Imprints harmless from any claims, damages, or expenses arising from:

  • Your violation of these Terms of Service
  • Copyright or intellectual property infringement related to designs you provide
  • Your use of the custom apparel we produce
  • Any false or misleading information you provide

15. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters or severe weather
  • Power outages or utility failures
  • Supplier or vendor failures
  • Equipment breakdowns
  • Pandemic or public health emergencies
  • Government actions or regulations

In such events, we will make reasonable efforts to notify affected customers and provide options to proceed or cancel with a refund.

16. Dispute Resolution

16.1 Informal Resolution

In the event of any dispute, we encourage you to contact us first to seek an informal resolution.

16.2 Governing Law

These Terms of Service are governed by the laws of the State of Mississippi, without regard to conflict of law principles.

16.3 Jurisdiction

Any legal action related to these terms must be brought in the state or federal courts located in Panola County, Mississippi.

17. Privacy and Data Use

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

18. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Material changes will be communicated via email to active customers when possible.

19. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms of Service, along with our Privacy Policy and any written order confirmations, constitute the entire agreement between you and Smith Imprints regarding your use of our services.

21. Contact Information

If you have questions about these Terms of Service, please contact us:

Smith Imprints LLC
Batesville, Mississippi
Email: hello@smithimprints.com
Website: smithimprints.com

Acknowledgment

By placing an order with Smith Imprints, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.