Frequently Asked Questions
Ordering & Pricing
What's the minimum order size?
We don't have a strict minimum, but our pricing is optimized for orders of 10+ pieces. Smaller orders are welcome—just know that per-piece costs may be higher. Reach out and we'll work with you.
How much does custom apparel cost?
Pricing varies based on apparel type, quantity, quality tier, and whether you need design support. After you submit your intake form, we'll send you a free estimate within 24 hours with a price range. Once the design is approved, you'll get a detailed final quote with all costs itemized.
What quality options do you offer?
We offer three quality tiers:
- Standard - Durable everyday wear (Gildan G500 or equivalent)
- Premium Soft - Ultra-soft, retail-quality feel (Bella+Canvas 3001C or equivalent)
- Premium Durable - Heavyweight, long-lasting comfort (Comfort Colors C1717 or equivalent)
Do you offer discounts for bulk orders?
Yes! Pricing per piece decreases as quantity increases. You'll see this reflected in your quote.
Design & Mockups
I don't have a design. Can you help?
Absolutely. We offer professional design support for a $30 design deposit (deducted from your final total). Just provide inspiration images and notes about what you're envisioning, and we'll create mockups for your approval.
I already have a design. What do I need to provide?
Upload your design file through our intake form. We'll create a mockup on your chosen apparel for approval. Just make sure you own the rights to any logos, images, or text in your design—we can't print copyrighted material without authorization.
How many revisions do I get?
- With design support: 1 major revision and 1 minor revision included
- Without design support (you provide the design): 1 minor revision included
Minor revisions include color changes, alignment adjustments, or font swaps. Major revisions involve redesigning the concept or direction.
What file formats do you accept?
We accept most common formats including PNG, JPG, PDF, and AI. If your file isn't clear or high enough resolution, we'll let you know and help you get what we need.
Can I use copyrighted logos or images?
Only if you have documented permission or own the rights. We can't print trademarked logos, brand names, or copyrighted images without proof of authorization. This protects both of us legally.
Timelines & Production
How long does it take to get my order?
Design phase: 24-48 hours (with design support) or less than 24 hours (customer-provided design)
Production: Approximately 20 pieces per day after your 50% deposit is received
Total timeline: Typically 5-10 business days from order approval to delivery, depending on order size
You'll receive an estimated completion date with your final quote.
Can I get a rush order?
Yes, if our production schedule allows. Rush orders (5 business days or less) require 100% payment upfront and include a 25% rush fee. Rush orders are only available for orders without design support or with print-ready files.
What if I need to make changes after I approve the design?
We pause production timelines while waiting for your input, but we can accommodate reasonable changes before production begins. Once production has started, changes may not be possible.
Payment
What payment methods do you accept?
We accept credit/debit cards, ACH bank transfers, and offer payment plans through Partial.ly.
How does payment work?
With design support: $30 design deposit → 50% order deposit → 50% final balance
Without design support: 50% order deposit → 50% final balance
The 50% deposit is due before production begins. The final balance is due before delivery or shipment.
Do you offer payment plans?
Yes! We offer flexible payment plans through Partial.ly. The first payment (minimum 50%) is due before production, and the remaining balance can be split into installments with the final payment due by your completion date.
What if I can't pay on time?
We'll send a friendly reminder after 5 business days and a final notice after 10 days. If payment isn't received within 14 business days, the order will be closed. If you're having difficulties, please reach out—we're here to work with you.
Delivery & Shipping
Do you deliver locally?
Yes! Local delivery is available within 1 hour of Batesville, MS during convenient time windows:
- Weekdays: Before 7:00 AM or after 5:00 PM
- Weekends: Before 5:00 PM
How much does shipping cost?
Shipping costs vary based on your location and order size. The exact cost will be included in your final quote before you commit.
Do you ship nationwide?
Yes, we ship anywhere in the U.S. via UPS with tracking.
When will my order arrive?
Your estimated completion date is provided in your final quote. Orders ship or deliver after final payment is received and quality inspection is complete. You'll receive tracking or delivery confirmation via email.
Quality & Care
What if there's a problem with my order?
We inspect every piece before it leaves our hands, but if something isn't right, contact us within 7 days of delivery. For defects or sizing issues, we'll provide a replacement or refund—no questions asked.
How do I care for my custom apparel?
Each order includes care instruction cards. Generally: wash inside out in cold water, tumble dry low, and avoid ironing directly on the design.
What's your quality guarantee?
Every piece goes through hands-on inspection. If it doesn't meet our standards, it doesn't ship. We stand behind our work, and if there's a legitimate issue, we'll make it right.
Your Order Makes an Impact
What's your social impact program?
A portion of every order goes toward funding reading materials for children in our community. When you order with Smith Imprints, you're not just getting quality apparel—you're helping put books in kids' hands.
Will I get proof of the donation?
Yes! We send proof of donation to show your order made a real difference.
Communication & Support
How quickly will you respond?
We respond to all inquiries within 12 hours during business days. You'll work directly with us from start to finish—no automated responses or getting passed around.
How do I contact you?
- For custom orders: Submit our intake form on the website
- For questions: Email us or send a direct message on Instagram, TikTok, or Facebook
- For phone calls: We're available by arrangement
What if I have a question during the process?
Reach out anytime via email. We maintain clear communication throughout your entire order and keep you updated at every step.
Cancellations & Changes
Can I cancel my order?
- Before design work begins: Full refund of any deposits
- After design begins but before production: Design deposit forfeited, order deposit refunded
- After production begins: No refund available
Can I change my order after I've placed it?
If you need to change details on your intake form, you'll need to submit a new form and we'll void the previous one. Once design and production begin, changes become much more difficult and may not be possible.
Still Have Questions?
We're here to help. Reach out and we'll respond within 12 hours.